Change - Return Policy

For any support issues related to your purchases, modification or cancellation of order, change, replacement or return of products but also for any relevant question, contact our company "Olive Benefits" by phone at +302273030464 or by e-mail: samosolivebenefits @ gmail.com.

Change of order
We do not have the ability to modify orders that have already been registered in our online store www.olivebenefits.com.gr. However you can cancel and create a new order, free of charge, within one hour of posting. The above change requires you to contact us by phone at +302273030464 or via email at: samosolivebenefits@gmail.com, so you will be informed of any change costs and the corresponding process.

Order cancellation
You can cancel your order by calling us at +302273030464 or via e-mail at: samosolivebenefits@gmail.com within one hour of its registration, when you will be informed about the options you have depending on the stage of your order .

Product Changes
You can change the products you have purchased from our online store www.olivebenefits.com.gr, if there has been a telephone or electronic communication, within 14 calendar days from the date of receipt. After 14 days any change request is not accepted.

The changes can be made either online or in our physical store, provided that their original packaging has not been violated and after it has been established that the products are in perfect condition without the special (safety) markings being removed.If the above conditions are met, you can return the products for replacement exclusively with courier companies, using their original packaging and enclosing the retail receipt at the following address: «Olive Benefits >>, Gorgyras 25 Neo Karlovasi, 83200 , Samos ». Shipping costs are borne by the customer. Exceptions are defective products or any errors in orders through the fault of the company.

All products returned to our company warehouses are subject to meticulous quality control. Please note that we will need 2-3 working days from the day of receipt to check if the products meet the above return requirements for replacement. In any other case the products are not replaced and after information are returned with shipping costs borne by the customer.

Changes in the offer products are accepted only in case of replacement of a defective product or an order error due to the fault of the company.

In case of online change your new order should be of equal or greater value. Alternatively, you can ask us to credit your account with the amount of the refund for future use within 30 days from the date of issue of the return document.

Product returns
You can return the products you have purchased from our online store www.olivebenefits.com.gr within 14 calendar days from the date of receipt. The right of return is valid only if you inform us of your request in advance by phone at +302273030464 or by sending an email to samosolivebenefits@gmail.com before the expiration of the right of return. Returns are not accepted unless preceded by telephone or electronic communication. At the same time as submitting the request, you undertake and agree that:

You must send the products without unsealing or violating their original packaging, in perfect condition and without removing the special markings (fuses), within 14 calendar days from the date of receipt.

If the above conditions are met, you must return the products exclusively with courier companies, using their original packaging and enclosing the retail receipt at the following address: «Olive Benefits >>, Gorgyras 25 Neo Karlovasi, 83200, Samos ». Shipping costs (including original shipment and return) are borne solely by the customer.

We have the right to execute the refund by depositing in the bank account that you will indicate to us, if we take back the products and confirm that they meet the above conditions of the return policy. In any other case, the products are returned with shipping costs that are borne by the customer and without any financial obligation of the company towards him.

Defective products
All products are subject to meticulous quality control by our company before shipment and are packed accordingly. In case you find a problem upon receipt, contact our company immediately (same day) by sending an email to samosolivebenefits@gmail.com attaching a photo of the product to the condition in which you received it.

If there is a defect in the product or an error in the content of the order due to the fault of the company, we assume the return costs, if you return the goods within 3 working days from the date of receipt. The return will be made exclusively with the courier company that we will indicate to you, using its original packaging and enclosing the retail receipt at the following address: "Olive Benefits >>, Gorgyras 25 Neo Karlovasi, 83200, Samos".

The defective product is replaced and returned to you again at the expense of our company. In case it is not possible to replace the same product, it is replaced with another product of equal value or you are refunded the amount of money you have paid for the purchase. Refunds are made within 14 working days of receipt of the returned product. If your payment has been made by credit card, cash on delivery or bank deposit, the refund will be made by deposit in the bank account you indicate to us.

A basic condition for the company to accept the return of products for replacement through its own fault, is that any defect of the product is not due to its misuse. If it is found that the damage is due to misuse by the customer, the product is not replaced but is returned and shipping costs in this case are borne by the customer.

Our main goal, through the operation of our online store www.olivebenefits.com.gr, is the best possible service to our customers by providing secure transactions for purchases of quality products at the best possible market prices. Our specialized staff has many years of experience and is by your side with respect and proper information, before and after receiving your orders, in order to solve any question or any concerns you may have.

You can contact us daily (Monday - Saturday 09:00 - 14:00) by phone at +302273030464 or by sending an e-mail to samosolivebenefits@gmail.com.